Frequently Asked Questions
Everything you need to know about your Deftones gear and orders.
How long will it take for my order to ship?
Standard orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on customs.
Can I return or exchange my merchandise?
Yes, we accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and include your packing slip for faster processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know what size to order?
Each product page features a detailed size guide. Most of our apparel follows standard US unisex sizing, but we recommend checking specific measurements for slim-fit or vintage-style garments.
Do you ship internationally?
Yes, we ship Deftones merchandise worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
How should I wash my Deftones apparel to prevent fading?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, with like colors. Tumble dry on low or hang dry to prevent shrinkage.